Returns & Exchange

Damaged, faulty or wrong items

If anything arrives damaged, leaking, faulty or is not what you ordered, message us on WhatsApp 0320-4030970 within 48 hours of delivery with photos of the parcel and the product. We will replace it or refund you at no extra cost, including delivery.

Perfumes and attars

Perfume is a personal-care product, so change-of-mind returns are accepted only for items that are unopened, unused and in their original sealed packaging, within 7 days of delivery.

Cosmetics and skincare

For hygiene reasons, make-up, skincare, hair and body products can be returned only if they are unopened with all seals intact, within 7 days of delivery. Products that have been opened, swatched or used cannot be returned unless they are faulty.

Clothing

You can exchange or return clothing within 7 days of delivery if it is unworn, unwashed and unaltered, with all tags attached and in its original packaging. Exchanges for a different size or colour depend on availability. Items bought on sale can be exchanged but not refunded.

Items we cannot take back

• Opened or used perfumes, attars and cosmetics, unless they are faulty
• Sample, tester and discovery sizes
• Clothing that has been worn, washed or altered, or has had its tags removed
• Items without their original packaging

Return delivery

For change-of-mind returns and exchanges, the customer pays the return delivery cost. We cover it when an item is damaged, faulty or wrong.

Refunds

Approved refunds are paid by bank transfer, JazzCash or Easypaisa within 7 working days after we receive and check the returned item — or as store credit if you prefer. Delivery charges are refunded only if the item was damaged, faulty or wrong.

How to start a return or exchange

Message us on WhatsApp 0320-4030970 or email info@shopskon.com with your order number, the item and the reason. We will confirm the return and share the return address.